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FREQUENTLY ASKED QUESTIONS

  • How long does delivery take?
    Delivery can take between 5-7 days. Next day delivery available on certain products. Please see our shipping and delivery page for all information
  • My order hasn't arrived
    Please email customerservice@haus22.com for all assistance or see our shipping and returns page.
  • How do I return my order?
    Please see our Returns policy for further assistance
  • Where is my order?
    Once order is placed and shipped, you will receive a confirmation email with tracking information inside where you can track your order
  • Can I cancel my order once it has been placed?
    Once orders are placed, they can not be amended or cancelled. Please see the store policy for any information on returns
  • Can I amend my order once it has been placed?
    No, once an order has been placed it can not be amended. The order will need to be cancelled and re-ordered
  • My order is faulty
    Please see our store policy page for all assistance. Email info@haus22hairextensions.com for all assistance on returning faulty items
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